About Us

Our Clients

We partner with leaders in organizations of all sizes who want to achieve their financial goals, meet the expectations of their customers, employees and other stakeholders, enjoy a positive reputation in the community, and attend to their own personal development.  Our clients, who represent all sectors, share our passion for creating exceptional organizations.    

Our Backgrounds

Syncworks Consulting is a team of professionals with broad experience in business, professional associations, and non-profit institutions.  

We are advisors, coaches, mentors, facilitators, writers, mobilizers, change agents, and leaders.  As experts in human resources (HR) and the human aspects of organization development (OD), our success is grounded in the ability to recognize and take advantage of opportunities which further the purpose, values and goals of our clients. 

Our approach to arriving at customized solutions is systematic, and based on the overlapping cycles of organization development and talent management.

The graph below indicates some of the key elements in each phase of the talent management cycle. 

The aim of OD is to achieve organizational effectiveness through the development, improving and reinforcing of strategies, structures and processes, i.e., to further the achievement of the organization’s desired outcomes and vision.  

OD isn’t about incidental change, but it’s also not just about implementing an entire five-year strategic plan.  It’s a continuous and systematic process because change is a constant factor, and there are a vast number of OD intervention possibilities.

Examples of Successful OD Interventions that build capacity:

  • Improving communication skills to enhance individual and team performance
  • Revamping reporting structure so that that teams which rely on each other to get work done are reporting to the same leader (removing silos)
  • Developing talent to provide more ready-for-promotion successor candidates
  • Upgrading the employer brand so top candidates are hired
  • Increasing diversity in the organization to expand the range of innovative ideas.

Ultimately it’s about having qualified, committed and productive people in the right spots doing the right things and doing those things right, and achieving organizational goals.    


anne grahamAnne Graham, President

Anne founded Syncworks Consulting in 2005 after a 25-year career in Human Resources and Organization Development.  A former executive, she partners with boards, executives, and leadership teams, advising and guiding them on critical issues such as organizational growth and strategic direction, change and transformation, succession planning, and leadership assessment. She is also a sought-after facilitator for executive retreats and strategic planning events. 

Anne’s clients and employers have ranged from small start-ups to multi-national companies, in the high-tech, pharmaceutical, financial, utility and health care sectors. She holds an MBA in Information Technology, a Bachelor of Education, and a Bachelor of Arts.  Anne has received her Certified Human Resources Professional (CHRP) and Certified Human Resources Executive (CHRE) designations, is a certified Human Capital Strategist (HCS), and has completed the Executive Development Program at Queen’s University. 

The recipient of Ottawa’s prestigious HR Vision Award for Outstanding Contribution to Strategic Goals, Anne has similarly been recognized by Worldwide Who’s Who as a Professional of the Year in HR and Organization Development, and is a respected mentor of many HR professionals.   

After serving as a director, Anne became Chair of the Board at the Royal Ottawa Hospital in 2019. A champion of all things that lead to exceptional organizations, she is also the Ottawa and Kingston organizer of events held by DisruptHR, an enterprise dedicated to highlighting world-class HR and people leadership practices.

Anne Graham named Professional of the Year, January 2015 – Click here


Sue Kavanagh, Associate

Sue’s consulting practice, CleaHRStrat, focuses on building organizational effectiveness through strategic guidance to business leaders, especially during times of change, and on supporting people and teams on their journey of personal growth.

Sue has 20 years experience in human resources management in the hi-tech, financial, municipal and professional association sectors, with expertise in recruitment, compensation, learning and development, and all other aspects of talent management. She holds a Bachelor of Arts in Sociology from Carleton University with further education in compensation, human capital strategy and strategic workforce planning.     

A highly skilled personal coach, Sue is certified by Integral Coaching Canada and is a qualified facilitator of various psychometric assessments.  The founder of the Healing Broken Hearts Conference in Ottawa in 2018, Sue is also one of the original organizers of DisruptHR Ottawa, which brings business leaders and HR professionals together to learn about world-class HR practices.

Cathy Huffman, Associate

With more than 30 years experience as a general manager and HR leader  in the hospitality, legal, utility and healthcare sectors, Cathy partners with clients to create systems and programs that drive organizations forward, such as change leadership tools, succession planning frameworks, employee survey protocols, and customer service standards. 

An accomplished coach, certified facilitator, interviewer, and business writer, Cathy is educated in organization development, instructional design, industrial engineering, human resources, business management, and cross-cultural strategies.  She has authored and delivered training on adult learning, customer service, pandemic planning, productivity studies, interviewing, and all aspects of leadership.     

Cathy was nominated for an HR Summit Award (national) for programs that sustained the leadership pipeline at a large utility and was also an HR Vision Award nominee (Ottawa) for a retention strategy that reduced turnover of engineers from 30% to zero,  She has served on a number of volunteer boards and committees, including the Almonte General Hospital board. 

Brenda Palmer, Associate

With more than 35 years experience, Brenda started her career in human resources management.  After senior roles in two Ottawa based search firms, she founded Palmer & Associates in Kingston, Ontario 20+ years ago, a firm which specializes in executive search, career transition and executive coaching.  She has a wide range of clients in the private, public and not-for-profit sectors, from multinational corporations to small entrepreneurial organizations.    

Beyond her professional role of connecting people and organizations, Brenda has been instrumental in establishing several successful networking groups in Kingston for local business and military leaders.  She is a sought-after guest speaker and has co-chaired fundraising events for the Kingston General Hospital, and sat on the board of the University Hospitals Kingston Foundation.   Brenda also served on the executive of the Kingston chapter of the Human Resources Professional Association, and on the speaker series committee for the Greater Kingston Chamber of Commerce.

 Rick Malloch, Associate

A certified executive coach and accomplished speaker, with a diploma in adult education, Rick has 20 years experience as a leadership consultant.  Through his company, Avidity Coaching and Leadership Excellence, Rick is a coach for individuals and teams, inspiring them to focus on future possibilities amidst today’s competitive and technological challenges.

Rick’s well known ‘boot camp’ for executives and leaders of success-oriented organizations elevates the participants’ communication skills – especially around tough conversations, increases their understanding of leadership styles, and prepares them to create and coach successful teams.   His satisfied clients come from the hi-tech, hospitality and property management sectors among others. 

Mary Daly

Mary is a well known and highly respected facilitator, an expert in organization design, and a trusted business advisor with 30 years consulting experience.  Her company Throughline Solutions – a reference to finding the path of least resistance and concrete change, provides her clients with clear solutions and mobilizes them when they want to reinvent programs, the organization, or their vision.   She partners with leaders across all sectors.    

A graduate of Harvard’s Watson Wyatt Leadership Development Program, Mary holds an Honours Bachelor of Science from the University of Waterloo and is also educated in facilitation, business model generation, human capital strategy and workforce planning.  Mary often volunteers as a facilitator for non-profit organizations. 

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